Responsible Gaming
at jijibat
jijibat is committed to providing a safe, fair, and enjoyable gambling experience for every player in Bangladesh. Our responsible gaming tools and resources are here to help you stay in control — because your well-being always comes first.
jijibat strictly enforces an 18-year minimum age requirement. All accounts undergo identity verification to ensure no underage individual can access real-money gambling services.
Set daily, weekly, or monthly deposit caps in BDT directly from your account settings. Once a limit is set, it takes effect immediately — increases require a 7-day cooling-off period.
Need a short break? Activate a time-out of 24 hours, 7 days, or 30 days. During a time-out your account is fully suspended — no logins, no bets, no deposits.
Players who feel gambling is becoming harmful can request permanent or long-term self-exclusion. Excluded accounts cannot be reopened for the duration of the exclusion period.
Enable session reminders to receive on-screen notifications showing your total session time and net results. Stay aware of how long you have been playing and how much you have spent.
Our player support team is available around the clock via live chat and email. If you or someone you know needs help with gambling-related concerns, reach out to [email protected] any time.
01 Our Commitment to Safe Play
At jijibat, responsible gaming is not an afterthought — it is a foundational principle embedded into every aspect of how we operate. We believe that gambling should be an enjoyable form of entertainment, not a source of financial distress or personal harm. This philosophy shapes the tools we build, the policies we enforce, and the way our support team is trained to interact with players across Bangladesh.
jijibat serves players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond. We understand that gambling culture in Bangladesh carries a unique social context, and we take seriously our responsibility to provide a platform that empowers players to make informed, considered decisions about their gambling activity at all times.
Our responsible gaming framework is built around four core principles: prevention (stopping problems before they start through education and age verification), intervention (detecting early signs of harmful behaviour through account monitoring), player empowerment (giving you direct control over your own limits and account status), and support (connecting players who need help with appropriate resources quickly and without judgement).
jijibat's responsible gaming tools are accessible to every registered player at no cost and without any requirement to justify their use. You do not need to be experiencing a problem to use deposit limits, time-out features, or reality check reminders. These are simply smart tools that help any player maintain a healthy relationship with gambling — whether you are a casual weekend player or a regular BPL cricket betting enthusiast.
Important Reminder: Gambling at jijibat should always be treated as entertainment with a cost — similar to going to the cinema or watching a live cricket match. Never gamble with money you cannot afford to lose. If gambling stops being fun, it is time to use our tools or seek support.
02 Age Restriction and Verification
jijibat operates a strict 18+ age policy. No person under the age of 18 is permitted to register an account, make a deposit, place a bet, or access any real-money gambling feature on the jijibat platform. This is not simply a policy requirement — it is a firm ethical commitment to protecting young people from the potential harms of gambling.
Age Verification Process
All new players are required to verify their age during the account registration process by confirming that they are 18 years of age or older. Upon triggering a withdrawal request or at jijibat's discretion, full KYC (Know Your Customer) verification is required. Acceptable identity documents for age verification include a valid Bangladesh National Identity Card (NID), a valid passport, or a birth certificate accompanied by a secondary photo ID.
Any account where age verification cannot be completed, or where jijibat has reasonable grounds to suspect the account holder is under 18, will be immediately suspended. Any funds deposited by an underage player will be returned to the originating payment method (bKash, Nagad, Rocket, Upay, or bank account), minus any winnings generated, which will be forfeited.
Protecting Minors in Your Household
If you share a device with children or younger family members, jijibat strongly recommends taking the following steps to prevent underage access to the platform:
- Always log out of your jijibat account after each session when using a shared device.
- Never save your jijibat login credentials in a browser on a shared device.
- Consider installing parental control or web filtering software on shared family devices.
- Keep your account password confidential and do not share it with anyone, including other adults.
- Contact [email protected] immediately if you suspect a minor has accessed your account.
Zero Tolerance: jijibat has a zero-tolerance policy for underage gambling. Any attempt to circumvent our age verification process — including using another person's identity documents — constitutes a serious violation of our Terms & Conditions and may result in permanent account closure and referral to the appropriate authorities.
03 Self-Assessment: Know Your Limits
One of the most powerful steps any player can take is to honestly assess their own relationship with gambling. Problem gambling often develops gradually, and many players do not recognise the warning signs until significant harm has already occurred. The self-assessment questions below are designed to help you reflect on your gambling behaviour in an honest, private way.
This is not a clinical diagnostic tool — it is a personal reflection guide. However, if you answer "yes" to three or more of the questions below, jijibat strongly encourages you to use our responsible gaming tools or to reach out for support.
Personal Gambling Self-Assessment
What To Do Next: If your answers concern you, you are not alone and you do not need to handle this by yourself. Reach out to jijibat's support team at [email protected] to discuss activating a self-exclusion or time-out. Our team will assist you without judgement. See the Support and External Resources section below for further help options available in Bangladesh.
04 Responsible Gaming Tools
jijibat provides a comprehensive suite of responsible gaming tools that every registered player can access and activate at any time. These tools are designed to give you direct, meaningful control over your gambling activity — from the amounts you deposit to the amount of time you spend on the platform. All tools are free to use and take effect immediately upon activation unless otherwise stated.
Deposit Limits
Set a maximum deposit amount per day, week, or month in BDT. Reductions take effect immediately; increases are subject to a 7-day reflection period before activation.
Loss Limits
Cap the total amount you can lose within a defined time period. Once the limit is reached, betting is suspended for the remainder of the period to prevent chasing losses.
Session Time Limits
Set a maximum continuous play duration per session. When your time limit is reached, you will receive an alert and be prompted to take a break before continuing.
Reality Check Reminders
Receive on-screen notifications at custom intervals (every 30, 60, or 90 minutes) showing your total session time and net profit or loss so you always stay informed.
Time-Out / Cool-Off Period
Take a short break by suspending your account for 24 hours, 7 days, or 30 days. During a time-out, your account cannot be accessed and no deposits or wagers are possible.
Self-Exclusion
Request a long-term or permanent exclusion of 6 months, 1 year, 3 years, or indefinitely. Self-excluded accounts cannot be reinstated before the exclusion period ends.
How to Activate These Tools: Log into your jijibat account and navigate to Account Settings > Responsible Gaming to access all tools listed above. Alternatively, contact our support team at [email protected] or via live chat and a support agent will activate any tool on your behalf immediately.
05 Self-Exclusion Programme
jijibat's self-exclusion programme is available to any player who feels that their gambling has become, or is at risk of becoming, a problem. Self-exclusion is a formal request to have your account closed and all access to the jijibat platform blocked for a specified period. It is one of the most effective responsible gaming tools available because it removes access entirely, eliminating impulsive decision-making during vulnerable moments.
How to Request Self-Exclusion
Self-exclusion can be requested through any of the following channels:
- Account Settings: Navigate to Account Settings > Responsible Gaming > Self-Exclusion and select your preferred exclusion duration.
- Live Chat: Contact our 24/7 live chat support team and request self-exclusion. The agent will process your request immediately.
- Email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered account email address. Requests are processed within 24 hours.
Available Exclusion Periods
- 6 Months: Minimum self-exclusion period. Your account is suspended and inaccessible for 6 full months from the date of activation.
- 1 Year: A 12-month exclusion period, recommended for players who have identified a persistent pattern of harmful gambling.
- 3 Years: A long-term exclusion suitable for players who need extended distance from gambling to recover and regain financial stability.
- Indefinite / Permanent: Permanent self-exclusion closes your account with no defined end date. Reinstatement requires a formal written request followed by a mandatory 7-day reflection period and identity re-verification.
What Happens During Self-Exclusion
Once self-exclusion is activated, jijibat will immediately suspend your account and block all login attempts from your registered credentials. Any pending withdrawal requests at the time of exclusion will be processed and returned to your verified payment method (bKash, Nagad, Rocket, Upay, or bank account). Your account balance will be refunded in full. Bonus balances and pending bonus winnings are forfeited upon self-exclusion in accordance with jijibat's Terms & Conditions.
During the exclusion period, jijibat will not send you any marketing emails, promotional offers, or bonus notifications. If you receive any such communications in error, please report them immediately to [email protected].
Self-Exclusion Is Binding: Once activated, self-exclusion cannot be reversed before the end of the chosen period — even at your own request. This is intentional. The purpose of self-exclusion is to create a firm, dependable barrier during a difficult period. jijibat will not reinstate a self-excluded account early under any circumstances, including claims of financial emergency or change of mind.
06 Deposit and Spending Limits
Setting clear financial boundaries is one of the simplest and most effective ways to ensure that gambling remains an affordable entertainment activity. jijibat's deposit and spending limit tools allow you to define hard caps on how much money enters your gambling account over any given time period — giving you a financial safety net that operates automatically without requiring constant self-monitoring.
Daily Deposit Limits
A daily deposit limit restricts the total amount you can deposit into your jijibat account within any rolling 24-hour period. For example, if you set a daily deposit limit of ৳5,000, you will be unable to deposit any additional funds once that threshold is reached, regardless of your account balance or any promotional offer you may be eligible for. Deposits via bKash, Nagad, Rocket, Upay, and bank transfer are all subject to the same limit.
Weekly and Monthly Deposit Limits
Weekly limits apply across any rolling 7-day window, and monthly limits apply across any rolling 30-day window. These longer-horizon limits are particularly useful for players who want to manage their total gambling budget on a salary-cycle or monthly expense-planning basis — a common approach among working adults in Dhaka and other major Bangladeshi cities.
Reducing vs. Increasing Limits
Reductions to any deposit or spending limit take effect immediately upon confirmation. This means that if you reduce your daily limit from ৳10,000 to ৳3,000, the new lower limit applies from the moment you save the change. Increases, however, are subject to a mandatory 7-day reflection period before they take effect. This cooling-off mechanism ensures that impulsive decisions made during a losing streak — when the urge to deposit more is strongest — do not result in immediate financial harm.
Budgeting Tip: jijibat recommends setting your deposit limit to no more than 5% of your monthly disposable income — that is, your income after covering all essential expenses including rent, food, transport, utilities, and family obligations. Gambling should never compete with essential household needs.
07 Recognising Problem Gambling
Problem gambling is a recognised behavioural condition that can affect anyone, regardless of income, education, age, or background. It is characterised by a persistent inability to control gambling behaviour despite negative consequences. Understanding the warning signs — both in yourself and in people close to you — is an essential step toward getting help early.
Warning Signs in Yourself
- Spending more money on gambling than you originally planned or can afford.
- Increasing your bet sizes over time to experience the same level of excitement (tolerance).
- Feeling compelled to gamble in order to escape stress, anxiety, depression, or boredom.
- Repeatedly failing to cut down or stop gambling despite genuine attempts to do so.
- Prioritising gambling over work responsibilities, family time, social engagements, or personal health.
- Experiencing mood swings, irritability, or sleep disturbances related to gambling outcomes.
- Taking out loans, selling personal possessions, or using family savings to fund gambling.
- Concealing the extent of your gambling from family members or close friends.
Warning Signs in Someone You Know
- Unexplained financial difficulties or requests to borrow money without clear reasons.
- Becoming secretive or defensive when asked about their finances or activities.
- Frequently absent from work, family events, or social commitments without explanation.
- Showing signs of stress, anxiety, or depression that seem disproportionate to visible life circumstances.
- Visible preoccupation with sports results, casino games, or other gambling-related topics.
If you recognise these signs in yourself or someone close to you, it is important not to minimise or dismiss them. Problem gambling is a serious condition, but it is also treatable. Early intervention significantly improves outcomes. jijibat's support team can be your first point of contact and will connect you with appropriate resources within Bangladesh and internationally.
Never Chase Losses: One of the most dangerous patterns in problem gambling is loss-chasing — the belief that continuing to gamble will eventually recover past losses. This belief is a fallacy. Each bet is an independent event with its own fixed odds. Increasing your stakes to recover losses only accelerates financial harm. If you find yourself chasing losses, stop immediately and contact our support team.
08 Support and External Resources
Seeking help for gambling-related issues is a sign of strength, not weakness. jijibat's support team is your first and most accessible point of contact, but we also encourage players and their families to make use of professional counselling and support organisations where appropriate. You do not need to be in crisis to reach out — early conversations are always more productive than waiting until a situation becomes severe.
Contacting jijibat Support
jijibat's player support team is available 24 hours a day, 7 days a week, every day of the year — including during Eid, Pohela Boishakh, Victory Day, and all public holidays in Bangladesh. Our support agents are trained to handle responsible gaming requests with sensitivity and without judgement. All responsible gaming communications are treated as strictly confidential.
- Email: [email protected] — for self-exclusion requests, account restrictions, complaints, and sensitive enquiries
- Live Chat: Available directly on the jijibat platform — for immediate assistance with any responsible gaming tool
- Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)
What Our Support Team Can Help With
- Activating deposit limits, loss limits, or session time limits on your account
- Processing time-out or cool-off period requests
- Initiating self-exclusion and explaining what to expect during the exclusion period
- Providing information about external counselling and support organisations
- Assisting family members who are concerned about a loved one's gambling behaviour
- Handling account closure requests for players who wish to stop gambling permanently
Guidance for Families and Carers
If you are concerned about a family member's gambling, you can contact jijibat's support team on their behalf. While we are unable to share confidential account details with third parties, our team can provide guidance on responsible gaming resources available in Bangladesh and explain the options available to the account holder. We encourage open, supportive conversations with loved ones about gambling rather than confrontational approaches.
Remember: Reaching out for help — whether to jijibat's support team or to a professional counsellor — is always the right decision. Problem gambling is common, it is treatable, and recovery is entirely possible. jijibat is committed to supporting every player through that process, whatever it takes.
For Players in Bangladesh: If you or someone you know is experiencing gambling-related financial hardship or mental health difficulties, we strongly encourage speaking with a qualified counsellor or mental health professional. Your local government hospital or community health centre in Dhaka, Chittagong, Sylhet, or any other major city can provide referrals to appropriate services. jijibat supports access to professional help for all players who need it.
Explore Responsibly
Ready to Play — the Right Way?
Now that you know how jijibat protects you, explore our platform with confidence. Set your limits, play within your budget, and enjoy Bangladesh's finest online casino and sports betting experience.
18+ Only Gambling involves risk. Play responsibly.