Your Privacy Matters at jijibat
This Privacy Policy describes how jijibat collects, processes, stores, and protects the personal data of players across Bangladesh. We are committed to transparent data practices that respect your privacy while maintaining the security standards required of a trusted online gambling platform.
All data transmitted between your device and jijibat's servers is protected by 256-bit SSL encryption — the same standard used by leading international banks operating in Bangladesh.
jijibat does not sell, rent, or trade your personal data to third-party marketing companies. Your information is used solely for the purposes described in this Privacy Policy.
You have the right to access, correct, or request deletion of your personal data held by jijibat at any time. Submit a request to [email protected] and we will respond within 10 business days.
Player data is stored on access-controlled, encrypted servers. Physical and logical access to stored data is restricted to authorised personnel only, with full audit trail logging.
jijibat uses cookies strictly for platform functionality, session management, fraud prevention, and performance analytics. No third-party advertising cookies are placed without your awareness.
Identity documents submitted for KYC verification (NID, passport, bank statements) are processed under strict data minimisation principles and are never shared with unauthorised parties.
01 Introduction and Scope
This Privacy Policy ("Policy") is published by jijibat ("jijibat", "we", "us", or "our") and applies to all personal data collected, processed, stored, and used in connection with the jijibat online gambling platform accessible at https://jijibat.net. This Policy governs the personal data of all individuals who visit the jijibat website, register a player account, make deposits or withdrawals, participate in promotions, or contact jijibat's customer support team.
jijibat operates primarily as an English-language online casino and sports betting platform serving players across Bangladesh, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions. This Policy has been drafted in plain English to ensure that all players can understand their rights and jijibat's obligations clearly and without ambiguity.
By registering a jijibat account, accessing the platform, or otherwise providing your personal data to jijibat in any form, you acknowledge that you have read this Privacy Policy in full, that you understand how your personal data will be used, and that you consent to its collection and processing as described herein. If you do not agree with any part of this Policy, you must cease using the jijibat platform immediately.
This Policy should be read together with jijibat's Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference. jijibat reserves the right to update this Policy at any time. Material updates will be communicated to registered players via the email address on file, and the updated Policy will carry a revised effective date at the top of this document. Continued use of the platform following any update constitutes acceptance of the revised Policy.
Scope Note: This Policy covers personal data collected through the jijibat website, mobile browser experience, customer support channels (email, live chat), and any other touchpoint where personal data is shared with jijibat. It does not cover the privacy practices of third-party game providers (such as Pragmatic Play, Evolution Gaming, or Spribe), whose own privacy policies apply to data processed within their game environments.
02 Data We Collect
jijibat collects personal data through several distinct channels: directly from you when you register or interact with the platform, automatically through your use of the website, and from third-party sources such as payment processors and fraud detection services. The categories of personal data we collect are described below.
2.1 Registration and Account Data
When you create a jijibat player account, we collect the following mandatory information: your full legal name, date of birth, residential address (including division, district, and postal code), email address, and mobile phone number. You may also be asked to set a username and password, and to provide an optional preferred language setting. This data is required to create and manage your account.
2.2 Identity Verification (KYC) Data
To comply with age verification and Know Your Customer (KYC) obligations, jijibat may request copies of the following documents: your National Identity Card (NID) or passport, a recent utility bill or bank statement confirming your residential address, and proof of your payment method (for example, a screenshot of your bKash account details or a redacted bank statement). These documents are processed under strict data minimisation principles.
2.3 Financial and Transaction Data
jijibat records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, wager amounts, win and loss records, and refund transactions. We also record the payment method used (bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard) and the partial identifiers associated with each payment method (for example, the last four digits of a card number or a masked mobile wallet number). Full payment credentials are not stored by jijibat directly — these are handled by our PCI-compliant payment processing partners.
2.4 Technical and Device Data
When you access the jijibat platform, our servers automatically collect certain technical data, including your IP address, device type and model, operating system and version, browser type and version, screen resolution, time zone (Bangladesh Standard Time, UTC+6 where applicable), and referring URL. This data is used for fraud prevention, platform security, and performance optimisation.
2.5 Gameplay and Behavioural Data
jijibat logs all gameplay activity associated with your account, including the games played (slots, live casino, cricket betting, circle, ice hockey, and other categories), wager amounts, session durations, bet histories, and responsible gaming tool usage (deposit limits, cool-off periods, self-exclusion requests). This data is used for account management, responsible gaming monitoring, bonus administration, and dispute resolution.
2.6 Communications Data
When you contact jijibat's customer support team via email or live chat, we retain records of those communications, including the content of messages, timestamps, and the support agent's responses. This data is used to resolve disputes, improve service quality, and maintain a record of any commitments made by jijibat or the player.
| Data Category | Examples | Collection Method |
|---|---|---|
| Account Data | Name, date of birth, email, mobile number, address | Provided by player at registration |
| KYC Documents | NID, passport, utility bill, payment proof | Submitted by player on request |
| Financial Data | Deposits, withdrawals, wager history, payment method identifiers | Automatically recorded on each transaction |
| Technical Data | IP address, device type, browser, OS version | Automatically collected on site access |
| Gameplay Data | Games played, session length, bet history, RG tool usage | Automatically logged during gameplay |
| Communications Data | Support chat transcripts, email correspondence | Collected when player contacts support |
03 How We Use Your Data
jijibat processes your personal data only for legitimate purposes directly related to the operation of the platform and the delivery of gambling services to players in Bangladesh. We do not process personal data for purposes that are incompatible with the original reason it was collected. The specific purposes for which jijibat uses your personal data are set out below.
- Account Management: Creating, maintaining, and managing your jijibat player account, including processing login requests, updating account details, and handling account closure requests.
- Age and Identity Verification: Confirming that you meet the minimum age requirement of 18 years and verifying your identity in compliance with KYC obligations before processing withdrawals or granting full account access.
- Payment Processing: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard; reconciling transactions; and investigating disputed or failed payments.
- Bonus and Promotion Administration: Verifying eligibility for welcome bonuses, reload offers, BPL and IPL promotions, Eid seasonal bonuses, and other promotional offers; tracking wagering requirement progress; and preventing bonus abuse.
- Responsible Gaming Compliance: Monitoring gameplay patterns for signs of problem gambling behaviour; administering deposit limits, cool-off periods, and self-exclusion requests; and maintaining records of responsible gaming tool usage as required.
- Fraud Detection and Prevention: Identifying and investigating suspicious account activity, duplicate accounts, stolen payment credentials, and other forms of fraudulent behaviour using automated detection systems and manual review.
- Anti-Money Laundering (AML) Monitoring: Screening transactions and account activity for patterns consistent with money laundering or other financial crimes, and maintaining records as required for compliance purposes.
- Customer Support: Responding to enquiries, resolving disputes, processing complaints, and providing technical assistance to players via email and live chat.
- Platform Improvement: Analysing aggregated, anonymised usage data to improve the performance, design, and functionality of the jijibat platform.
- Legal Compliance: Fulfilling obligations imposed by applicable law, including responding to valid legal requests from competent authorities.
Marketing Communications: jijibat may send you promotional emails or notifications about new games, bonuses, and seasonal offers relevant to the Bangladesh market (such as Pohela Boishakh or Victory Day promotions). You may opt out of marketing communications at any time by contacting [email protected]. Opting out of marketing does not affect service-related communications such as account notifications or KYC requests.
04 Cookies and Tracking
jijibat uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the platform effectively, to maintain your login session, and to detect fraudulent or unusual activity. This section explains what cookies jijibat uses, why they are used, and how you can manage your cookie preferences.
4.1 What Are Cookies?
Cookies are small text files placed on your device (computer, smartphone, or tablet) by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember certain preferences or session states. Cookies do not contain executable code and cannot install software on your device.
4.2 Types of Cookies Used by jijibat
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Session management, login authentication, security tokens, CSRF protection | Session (deleted on browser close) |
| Functional Cookies | Remembering language preference (English), last visited game category, responsible gaming tool settings | Up to 30 days |
| Analytics Cookies | Aggregated, anonymised platform usage statistics (pages visited, session duration, error logging) | Up to 12 months |
| Fraud Prevention Cookies | Device fingerprinting for duplicate account detection and suspicious login pattern analysis | Up to 12 months |
4.3 Managing Cookies
You can manage or disable cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or clear cookies after each session. Please note that disabling essential cookies will prevent you from logging into your jijibat account and using core platform features. Instructions for managing cookies in popular browsers can be found in the help documentation of your specific browser.
jijibat does not use third-party advertising cookies or retargeting pixels that track your behaviour across other websites. Analytics data collected by jijibat is aggregated and anonymised before being used for platform improvement purposes.
05 Data Sharing and Disclosure
jijibat does not sell, rent, or trade your personal data to third parties for commercial purposes. Your personal data may be shared with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose.
5.1 Payment Processing Partners
To process deposits and withdrawals in Bangladeshi Taka (BDT), jijibat shares necessary transaction data with payment processing partners including bKash, Nagad, Rocket, Upay, and international card processors (Visa and Mastercard networks). The data shared is limited to what is required to complete the transaction — typically your masked payment identifier, transaction amount, and account reference. These partners operate under their own privacy policies and are contractually obligated to use your data only for payment processing purposes.
5.2 Identity Verification Services
Where jijibat uses third-party identity verification or KYC service providers to validate NID documents, passports, or address verification documents, your KYC data may be shared with those providers. All KYC service providers are contractually bound to process your data only for verification purposes and to maintain confidentiality.
5.3 Fraud Detection and AML Compliance Services
jijibat may share device data, IP addresses, and transaction patterns with third-party fraud detection and anti-money-laundering compliance services to identify and prevent illegal activity on the platform. These disclosures are limited to technical identifiers and do not include full personal data sets unless required for a specific investigation.
5.4 Legal and Regulatory Disclosures
jijibat will disclose personal data to law enforcement agencies, courts, or other competent authorities when required to do so by a valid legal order, court judgment, or applicable law. jijibat will, where legally permitted, notify the affected player of any such disclosure request before complying.
5.5 Business Transfers
In the event of a merger, acquisition, or transfer of all or substantially all of jijibat's assets, player personal data may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer via the registered email address, and the acquiring entity will be required to honour the terms of this Privacy Policy.
No Cross-Border Marketing Transfers: jijibat does not transfer your personal data to third-party marketing companies or data brokers in Bangladesh or internationally. Any sharing of data with third parties is strictly limited to the operational purposes described in this section.
06 Data Retention
jijibat retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and compliance obligations. The retention periods below reflect jijibat's standard data retention schedule. Data is securely deleted or anonymised at the end of the applicable retention period.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years after closure | Legal compliance, dispute resolution |
| KYC Documents | Duration of account + 5 years after closure | AML compliance, audit requirements |
| Financial Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Gameplay and Wager History | 3 years from account closure | Responsible gaming monitoring, disputes |
| Customer Support Records | 3 years from last interaction | Service quality, dispute evidence |
| Technical / Device Logs | 12 months from collection | Fraud detection, security monitoring |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Evidence of consent, compliance |
Following the end of the applicable retention period, personal data is either permanently deleted from jijibat's systems or anonymised in a manner that makes it impossible to re-identify the individual. Anonymised, aggregated data (for example, aggregate bet volume statistics) may be retained indefinitely for business analytics purposes without any individual privacy impact.
07 Your Privacy Rights
As a jijibat player, you have a number of rights in relation to the personal data we hold about you. jijibat respects these rights and has processes in place to handle requests promptly and efficiently. All privacy rights requests should be submitted to [email protected] with the subject line "Privacy Rights Request" and your registered account email address for verification purposes.
- Right of Access: You have the right to request a copy of all personal data that jijibat holds about you. jijibat will provide this information in a structured, readable format within 10 business days of receiving a verified request.
- Right to Rectification: If any personal data held by jijibat is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your email address or phone number) directly from your account settings page.
- Right to Erasure: You may request deletion of your personal data in circumstances where the data is no longer required for the original purpose, where you withdraw consent (where consent is the legal basis for processing), or where the processing was unlawful. Note that jijibat may be required to retain certain data (such as KYC documents and financial transaction records) for legal compliance purposes even after an erasure request.
- Right to Restrict Processing: You may request that jijibat restrict the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of data is being resolved.
- Right to Data Portability: Where processing is based on your consent or on a contractual basis, you may request a machine-readable copy of your personal data to transfer to another service provider.
- Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications, contact [email protected].
- Right to Withdraw Consent: Where jijibat processes your data on the basis of consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.
Response Timeframe: jijibat will acknowledge all privacy rights requests within 2 business days and will provide a substantive response within 10 business days. In cases of complexity or high volume, jijibat may extend this period by a further 10 business days, with prior notification to the requester.
08 Data Security
jijibat takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, disclosure, alteration, or destruction. The key security measures in place are described below.
- Transport Layer Encryption: All data transmitted between your device and jijibat's servers is encrypted using 256-bit TLS (Transport Layer Security) encryption. This prevents interception of data in transit by third parties.
- Access Controls: Access to jijibat's internal systems and player data is restricted to authorised personnel who require access to perform their specific job functions. All internal access is subject to multi-factor authentication and role-based access controls.
- Data Encryption at Rest: Sensitive personal data, including KYC documents and financial records, is encrypted at rest using AES-256 encryption standards on jijibat's secure servers.
- Audit Logging: All access to player data by jijibat staff is logged with a full audit trail. Logs are reviewed regularly for anomalous access patterns.
- Penetration Testing: jijibat's platform undergoes periodic security assessments and penetration testing by independent security professionals to identify and remediate vulnerabilities before they can be exploited.
- Incident Response: jijibat maintains a documented data breach response procedure. In the event of a confirmed data breach that is likely to result in a risk to player rights, affected players will be notified at the registered email address as promptly as reasonably practicable.
- Employee Training: All jijibat staff who handle personal data receive privacy and data security training and are bound by contractual confidentiality obligations.
Your Responsibility: While jijibat takes extensive measures to protect your data on our end, you are also responsible for keeping your account credentials secure. Use a strong, unique password for your jijibat account, do not share your login details with any third party, and contact [email protected] immediately if you suspect any unauthorised access to your account.
09 Third-Party Services
The jijibat platform integrates with a number of third-party service providers to deliver casino games, payment processing, fraud detection, and customer support capabilities. When you interact with these third-party components, your personal data may be processed by those providers in accordance with their own privacy policies. This section describes the main categories of third-party services used by jijibat and their privacy implications.
9.1 Game Providers
jijibat hosts games developed and supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, among others. When you play a game supplied by one of these providers, certain technical data (such as your session token, device type, and game interaction data) may be processed by the provider's gaming servers to deliver the game experience. These providers operate under their own privacy and data processing agreements with jijibat and are not permitted to use your data for purposes beyond game delivery.
9.2 Payment Processors
Payment transactions on jijibat are processed through third-party payment gateways. For BDT transactions, these include the bKash, Nagad, Rocket, and Upay mobile financial services, as well as Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank for direct bank transfers. International card payments are processed via Visa and Mastercard networks. Each of these providers operates under their own data protection policies and processes your payment data only for the purpose of completing the relevant transaction.
9.3 Fraud Detection and Analytics
jijibat uses third-party fraud detection and platform analytics tools. These tools may collect anonymised or pseudonymised device and behavioural data to identify suspicious activity patterns and to generate aggregated platform usage statistics. These providers do not receive your full personal data and are contractually restricted from using any data received for purposes other than those specified.
9.4 External Links
The jijibat website does not contain outbound links to external third-party websites. However, if you access the platform via a referral link or through an affiliated channel, the privacy practices of that referring source are governed by their own policies, which are separate from and independent of this Privacy Policy. jijibat accepts no responsibility for the data practices of external parties.
10 Contact and Complaints
If you have any questions, concerns, or requests relating to this Privacy Policy or the way jijibat handles your personal data, please contact our privacy team using the details below. jijibat is committed to resolving all privacy-related enquiries fairly, transparently, and within a reasonable timeframe.
10.1 How to Contact Us
All privacy-related correspondence should be directed to jijibat's support team at the following contact details. Please include your registered account email address and a clear description of your enquiry or request so that we can respond efficiently.
- Email: [email protected]
- Subject Line: "Privacy Policy Enquiry" or "Privacy Rights Request"
- Response Time: Acknowledgement within 2 business days; full response within 10 business days
- Support Hours: 24/7 live chat support available on the platform (Bangladesh Standard Time, UTC+6)
10.2 Complaints Process
If you believe that jijibat has not handled your personal data in accordance with this Privacy Policy, you have the right to raise a formal complaint. To do so, send a written complaint to [email protected] with the subject line "Formal Privacy Complaint". Your complaint should include a clear description of the issue, the data involved, and the outcome you are seeking. jijibat will investigate all formal complaints and provide a written response within 15 business days.
If you are not satisfied with jijibat's response to your formal complaint, you may escalate the matter through any dispute resolution mechanism available to you under applicable law. jijibat will cooperate fully with any such process.
10.3 Policy Updates and Notifications
jijibat reviews this Privacy Policy periodically and updates it as necessary to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, registered players will be notified via the email address on file at least 7 days before the updated Policy takes effect. The current version of this Policy, including the effective date, is always available at https://jijibat.net/privacy-policy. Minor clarifications that do not affect the substance of the Policy may be made without prior notice.
Contact Address: jijibat — Privacy Team | Email: [email protected] | Response time: within 2 business days for all privacy enquiries.
Explore jijibat
Your Data Is Safe. Now Let's Play.
Now that you have reviewed jijibat's Privacy Policy, explore everything the platform has to offer — from live casino tables and cricket betting to slots and circle games. All in BDT, all in English, built for Bangladesh.
18+ Only Gambling involves risk. Play responsibly.